Every 4-6 months | Preventive maintenance | Extends device lifespan significantly
Same-day for simple repairs | 1-3 weeks for manufacturer service | Loaners available
Hearing aids represent a significant investment in your communication health and quality of life, and like any sophisticated electronic device exposed to daily moisture, earwax, dust, and physical handling, they require regular professional maintenance to perform optimally throughout their expected 5-7 year lifespan. Professional servicing prevents many common problems before they develop, addresses minor issues before they become major repairs, and ensures your devices continue providing the sound quality and reliability you depend on for confident communication.
At our Caloundra clinic, we provide comprehensive maintenance and repair services for all hearing aid brands and models, whether you purchased your devices from us or elsewhere. Our services range from routine professional cleaning and component replacement to arranging manufacturer repairs for more complex issues. We understand that your hearing aids matter enormously for your daily activities, so we prioritise efficient service whilst maintaining the highest standards of care for your devices.
Regular professional maintenance proves far more economical than reactive repair approaches. When you establish a consistent servicing schedule, minor wear gets addressed before causing device failure, components are replaced before they stop functioning, and potential problems are identified early. This preventive approach maximises your hearing aid lifespan whilst minimising the inconvenience of unexpected breakdowns.
Wipe devices each evening with dry cloth, clean wax guards and receivers, brush microphone ports gently, store overnight in protective case or dehumidifier, and check battery contacts regularly. Proper daily care prevents most common issues.
Deep cleaning with specialised tools, electroacoustic verification testing, worn component replacement (wax guards, domes, tubing), connectivity testing, and hearing reassessment with programming updates. Complete every 4-6 months.
Weak or distorted sound from wax blockage, intermittent function from moisture damage, feedback whistling from poor fit or wax buildup, dead devices from battery issues or internal failure. Most issues resolve with professional service.
Most devices include 2-3 year manufacturer warranties covering defects and component failures. Water damage, physical trauma, and misuse typically excluded. We verify warranty status and process claims on your behalf for covered repairs.
Each evening, wipe devices with soft dry cloth, clean wax guards and receivers with provided tools, brush microphone ports gently, and store in protective case or dehumidifier overnight.
Check tubing for cracks or discolouration, inspect wax guards for blockage, examine battery contacts for corrosion, test all features and programmes, and verify Bluetooth connectivity if applicable.
Deep cleaning using specialised equipment, electroacoustic analysis verifying proper function, component replacement (wax guards, domes, tubing), connectivity testing, and brief hearing check with programming adjustments if needed.
Complete hearing reassessment, full device inspection for wear or damage, comprehensive cleaning and servicing, programming optimisation based on current hearing status, and discussion of any changes in communication needs.
| Problem | Common Cause | Solution |
|---|---|---|
| Weak Sound | Wax blockage in receiver or sound bore | Professional cleaning and wax guard replacement |
| Intermittent Function | Moisture damage or corroded battery contacts | Dehumidifier treatment and contact cleaning |
| Feedback Whistling | Poor fit, earwax buildup, or damaged tubing | Wax removal, dome/mould refit, or tubing replacement |
| No Sound | Dead battery, complete blockage, or internal failure | Battery replacement, deep cleaning, or manufacturer repair |
| Discomfort | Ear canal shape change or worn dome/mould | New impressions and custom fitting adjustment |
Use dehumidifier nightly, remove before showering, avoid hairspray whilst wearing, and dry thoroughly if exposed to rain or sweat.
Store in protective case when not wearing, handle over soft surfaces, keep away from pets, and avoid extreme temperatures.
Maintain 4-6 month professional service schedule, address problems promptly, and keep spare batteries or charging equipment ready.
Many issues resolve with same-day service including deep cleaning, component replacement, programming adjustments, and basic troubleshooting. We handle what we can immediately to minimise your time without devices.
For complex internal issues, we manage the entire manufacturer repair process including authorisation, shipping, tracking, and notification when devices return. Typical turnaround 1-3 weeks with loaner devices available when possible.
Your hearing aids represent a significant investment in your communication health, and regular professional maintenance ensures this investment serves you well for years. The relatively modest cost of routine servicing prevents expensive repairs and premature device replacement whilst ensuring consistent, reliable performance when you need it most.
Whether your devices are under warranty or years old, whether purchased from our clinic or elsewhere, we're committed to keeping your hearing aids performing optimally. Our combination of same-day service for simple issues, efficient manufacturer repair coordination for complex problems, and preventive maintenance scheduling ensures you experience minimal disruption to your daily communication needs.
Common questions about hearing aid maintenance and repair services in Caloundra.
